goTap FAQs

What are The required documents for the goTap "Corporates" ?

The required documents for the goTap are similar to goSell and goCollect, unless the merchant requests customization, so here contacting our support team is needed.

Press HERE to find the required documents for Corporates.

? Note: we only accept corporates merchants

Do we offer goTap to individuals?

No, Only the corporates in Kuwait.

Do we give to people that have silent partners?

No, We don't accept the businesses with silent partners.

What should the merchant do when the POS does not print?

• Check if the paper roll is empty.

• Check if the rolls are properly inserted.

What should the merchant do if the POS does not charge?

• Check if there is any physical damage to the charge.

• The damage could be from the charger hole, in this case, contact K-net support team ( 1805638 ).

What should the merchant do if the POS prints blank papers

• Check the service power.

• Check if rolls are inserted properly.

• Restart the POS by turning it off and on again.

• If they checked all that and yet it is still not working then the printer may be damaged, in this case, they should contact the K-net support team ( 1805638 ) to solve the issue or we could replace the POS but, it depends on the situation.

What does the merchant do when the screen glitches, damaged or the touch doesn’t work?

• Restart the POS by turning it off and on again.

• Charge the POS.

• If the problem kept happening after all mentioned above, contact K-net support team ( 1805638 ).

What languages does the POS support?
Arabic /English

Note: It could be easily changed by the merchant as preferred, with the following simple steps: press the k-net logo on the screen > then go to a supervisor > next insert the password 1234 > Finally choose language Arabic or English.

What languages do the POS print in?
Arabic / English

Note: It could be easily changed by the merchant as preferred " the device will give the option for the merchant".

How long does the POS battery last?

It lasts up to eight hours, it is better to start charging when it reaches 30%.

How to get a paper roll?

By Contact K.net support (1805638)

What do I do If I get declined or a secret error ( Bad Mac )?

Contact K.net support (1805638)