If you ever have a question, concern, or complaint, this guide will show you how to contact us, where to reach out, and what to do if you need to follow up or escalate.

Available Support Channels

You can submit your complaint or inquiry through any of the following channels:

Phone Support

• Unified Number: 8003027777
• Calling from outside Saudi Arabia: +966 115 119 768

Email

• complaints@tap.company

Live Chat

• Available on the Tap Website

In accordance with regulatory guidelines, Tap Payments does not communicate with merchants or customers via instant messaging applications (such as WhatsApp) or social media channels.

All official communications are conducted exclusively through Tap’s authorized platforms and registered communication channels.

Information to Include in Your Complaint

To help us address your concern promptly, please include the following details:

• Registered mobile number
• Registered email address
• Description of the complaint

Escalating an Unresolved Complaint

If you've already submitted a complaint and are not satisfied with the response, you can escalate the issue through the following channels:

• Tap Escalation Email: escalations@tap.company
• SAMAcares
  
  

At Tap Payments, we strive to provide timely and effective support. You can expect an initial response to any complaint within 2 business days, and we aim to deliver a full resolution within 7 business days.

We’re committed to ensuring every merchant receives the highest level of service and support.