⭐️ Getting started with tabby

• How can I start selling with tabby?

  Just let your account manager at TAP know and tabby as a payment method will be enabled for your store, all without code. It’s that easy.

• How does pricing work for TAP × tabby?

  Pricing is based on a percentage + SAR/AED 1 per successful tabby transaction. Our pricing is based on your industry and annual sale volumes. This includes all payment gateway charges without any hidden fees.

• In which countries can I use tabby?

  Tabby is available to any online or physical store with customers in ??UAE or ??KSA. We’re soon expanding to other countries as well. We’ll keep you posted!

  ? Note| Only Corporate Merchant Accepted

• Can any business use tabby?

  Tabby works with global brands, startups and everyone in between. There are certain high risk categories, or ethically questionable businesses that tabby may not work with.

• Does Tabby payment method works once generating a link through goCollect app or tap dashboard?

  No, Tabby payment method is only available for goSell service on the websites or mobile application

• Is tabby Shariah compliant?

  Yes, tabby's products are compliant with Shariah. You can find our Shariah compliant certifications here.

• Is tabby regulated by the financial authority?

  Yes, tabby is a member of the Saudi Central Bank’s Sandbox Regulatory Environment in the KSA. tabby is also PCI DSS certified.

• What payment methods does tabby accept?

  Tabby accepts all credit and debit cards.

• What currencies are accepted by tabby?

  Tabby accepts payments in Saudi Riyals & Emirati Dirhams Basically, we accept currencies in the countries we operate in.

?Payouts and risk

• When will I receive my payouts?

  You will be paid based on the regular settlement cycle as agreed with TAP. You get paid regardless of whether your customers pay later.

• What if the shopper doesn't pay?

  You take no risk if a shopper doesn’t pay tabby. You get paid regardless if your customers pay us. tabby is committed to responsible spending. If a shopper does not make a due payment, there’s a minimal charge and will no longer be able to use tabby for new purchases until the payments are up-to-date.

• What does tabby cover in terms of fraud risk?

  Should a transaction be successfully authorized by tabby, we take on the risk of that customer whether or not it turns out to be a fraudulent transaction. It is our job to identify and assess customers.

• How does tabby set limits for each customer?

  Tabby runs a credit assessment on each customer as they go through the sign up and checkout process. Our assessments are instant and happen in realtime. Each customer will be given a limit based on our risk assessment.

• Can I remove a customer's late fee?

  In our mission to empower customers to stay in control of their finances, our late fees nudge customers to pay on time after sending out several reminders of their due payment. If a customer is asking to waive that late fee for any reason, please ask them to reach out to tabby directly to [email protected] and to include:

  • Registered email and mobile number with tabby

  • Reason for waiver

  We will review each request and update the customer accordingly.

??‍?Dashboard

• What is the tabby dashboard?

  The tabby dashboard is where you can see all the orders authorized by tabby. Think of it as your control center for everything tabby. On the dashboard you can see specific order details, initiate cancellations, refunds and partial refunds for tabby transactions. You can also export all your transactions to make reconciliation easy for you. We have a lot of new exciting features planned and can't wait to get them in your hands!

• How do I access the dashboard?

  Once your account is set up, you’ll receive a link to access your dashboard to your registered email address.

• How do I reset my password?

  It happens to the best of us! Just shoot us an email at [email protected] or let your account manager to know to reset your password.

• What does the payout report include and where can I find it?

  The payout report will include details of tabby’s last settlement with you via TAP. It will include the full settlement amount broken down by each order with details on fees charged to make your reconciliation process a lot easier.

• What are the different order statuses in the merchant dashboard mean?

  Here's what the statuses mean:

  • New: The payment is authorized by tabby but the countdown on the customer and settlement cycle hasn’t started yet. This is used for merchants that want to start the countdown on customers paying back to tabby at the point of delivery vs. the point of purchase. You can ship the order in this state.

  • Captured: The payment is authorized by tabby and the settlement cycle and customer countdown has started. You can ship the order in this state. This is the normal status that most merchants integrate under.

  • Expired: For orders with “new” status, they will expire if not moved to “captured” after a predetermined period of time.

  • Cancelled: For orders with “new” status, you can cancel those orders by clicking “Close Payment” on the merchant dashboard

  • Refunded: Once an order is “captured”, you can refund the amount back to the customer by entering the entire amount and clicking “Refund”

  • Partially refunded: Once an order is “captured”, you can partially refund the amount back to the customer by entering the required refund amount and clicking “Refund”

?Partner growth

• Can my store be featured in tabby's directory?

  Yes, absolutely! Provide us with your logo and a brand image and we’ll get you setup.

• How can I market tabby in my physical store?

  We provides our in-store merchants with a variety of display material to market tabby across the shoppers journey in the physical store. Please speak to your TAP account manager about in-store activation.

• How can I start selling to other countries?

  Currently, tabby operates only in KSA & UAE, serving customers with legal residence in these countries only. However, we are constantly looking to expand our services to other countries and will keep you updated on any further expansion plans.

• How can I increase my store's checkout limit with tabby?

  Tabby sets your store limit based on the average basket size seen in your store with an additional buffer to accommodate for those bigger purchases. Depending on the repayment history we see with your customers, we look into increasing that limit gradually over time.

?Returns & Refunds

• How do refunds work with tabby?

  Once you accept your customer's return, refunds with tabby are easy with partial or full refunds. You can make a refund through the tabby dashboard or automate refunds with our API documentation.

• When will the customer be refunded after we registered a return?

  After you register the return, your customer will be able to see the refunded amount back in the original card they used for purchase. This usually takes between 14-21 working days depending on the customer’s bank.