Using dashboard - How can I refund my customers? goSell & goCollect

If you are looking to refund your customers easily, just follow the steps below:-

? Note: You can refund the transactions which have been already transferred to your bank account.

→ For goSell

1. Sign in to the Tap dashboard with the email ID and password you created the account with.

2. Click on goSell > Choose My Sales

3. Adjust the dates for when the transaction was made

4. Find the transaction you want to refund and click on the Green button at the end of the row.

5. Enter the amount you want to refund and click OK.

   Noted: you can refund a partial of the amount as same as the full.

<< You can also watch the video below to see what that would look like >>

→ For goCollect

1. Sign in to the Tap dashboard with the email ID and password you created the account with.

2. Click on goCollect > Choose My Bills

3. Adjust the dates for when the transaction was made

   NOTE: Don’t forget to filter by the Paid Bills only

4. Find the bill you want to refund and click on the Green button at the end of the row.

5. Enter the amount you want to refund and click OK.

   Noted: you can refund a partial of the amount, as same as the full.

<< You can also watch the video below to see what that would look like >>

* You will receive a separate bill once the amount has been refunded, which you can send to the client if they require proof for themselves or their banks

* You can get a full history of all the processed refunds by clicking on Refunds on the left-hand side menu

That's it!