Refund the customers without having available balance.

If you are trying to refund a customer with a particular amount and you don’t have that particular amount in your available balance, then the refund process will be failed.

• In order to deal with this situation then you have two solutions as per the following:-

1. Customer Experience Team: You just need to contact our customer experience agents through the live chat available on our website or mobile app, and request them to top up your account so that you can process any refunds you need to.

2. Direct Refund: You can refund your customer by the particular amount directly through bank transfer from your bank account to the customer bank account.