How can I cancel a bill that I sent to a customer?

Modified on Tue, 5 Mar at 11:36 AM

We know that sometimes you need to cancel a bill quickly. Maybe because you made a mistake and want to send another bill, maybe because you don’t need to send a bill anymore, maybe because it was just a test bill—in any case, you can quickly cancel a bill with goCollect.

Just follow the steps below:

Open the goCollect app
Click on the bill you want to cancel
Click on Cancel Bill within the menu that pops up
Click on a reason for cancellation from the options that pop up
That’s it. The bill is canceled!

If you have any other questions about canceling bills, you can always reach out to our customer experience agents over the live chat available on our website or within the goCollect app!